Thank you for purchasing one of our premium themes. In order that you get the most out of our support forum and make your experience better, we’d like to advise you to read through the support policy on this page.
Why we provide support
Support is not compulsory for Envato authors, but we’re providing it for FREE as a good will gesture in order for you to get the most out of our premium themes.
Before asking questions
Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.
Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.
What we support
Support covers getting setup, using features and general bugs/issues with our up to the WordPress, Plugin & Browsers versions stated in the product page. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we’d likely redirect you to external articles or support forums instead.
What is included:
- Answering questions about the item’s included features and functionality
- Fixes for bugs and reported issues with the item
- Updates to ensure ongoing compatibility and patch security vulnerabilities
and NOT included:
- Customization services
- Installation services or general software platform and CMS help (eg WordPress or Photoshop)
- Resolving compatibility issues with 3rd party plugins, themes or items unless advertised
- Help with included 3rd party items from the 3rd party author (eg plugins included with themes/templates)
- Help with your particular web hosting/server environment
Customizations and 3rd Party Plugins
Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
We are usually online around 2100-2400 GMT+6. Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.
Thanks again for purchasing our themes, and see you in the forum!